We know unexpected situations can happen. That’s why we created a clear and transparent policy to help you in cases of exchanges, returns, or any issues with your order.
RIGHT OF WITHDRAWAL
According to consumer protection law, you may request a refund within 7 calendar days after receiving your order, provided that:
After the legal 7 day period, we do not offer refunds for change of mind.
EXCHANGE FOR ORDER ERROR
If you received a product different from what you purchased (wrong size, color, or missing item), contact us within 7 calendar days after receiving the order.
Send an email to [email protected] with your order number and photos of the product.
Once the error is confirmed, the exchange will be made at no additional cost.
DEFECTIVE PRODUCT
If your product has a manufacturing defect, you may request an exchange or refund within 30 calendar days after delivery.
Send an email to [email protected] with your order number and photos showing the defect.
After review, the exchange or refund will be processed at no additional cost.
Important: we do not cover damage caused by misuse, improper care, or natural wear and tear.
GENERAL CONDITIONS
The product must show no signs of use and must have original packaging and tags preserved.
Deadlines:
7 calendar days for withdrawal or order error
30 calendar days for manufacturing defects
After approval, shipping instructions will be sent within up to 5 business days.
Size exchanges are allowed as long as the product is unused. Shipping costs are the responsibility of the buyer.
REFUND METHODS
Store credit (valid for 90 days, non convertible to cash)
Credit card refund (up to two billing cycles)
Pix or debit refund (within up to 30 days after analysis)
Contact: [email protected]
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